Using
the People Map in Personal and Business Coaching
By Patrick Williams, Ed.D
As a Psychologist who has fully transitioned into Life
Coaching, I work with people who are more interested in
designing a future rather than getting over a past. Clients
who want to live their life more fully, both personally
and professionally, value having a personal coach. Because
of this, many coaches are hired by corporate clients,
professionals, and entrepreneurial small business owners
who want to be more purposeful in living their life in
balance, and who want their job to reflect their values
adding to their life purpose rather than subtracting from
it.
In the corporate or professional business life, there
is always the need to improve upon communication with
staff and customers. There is also a growing recognition
that relationships within the workplace are important
to the overall success of the company or business. The
emphasis on 'emotional intelligence' (from Daniel Goleman)
in the work environment shows how the bottom line of a
company or business is improved if the employees are happier
and communicate and function as a team that works well
together and resolves conflict early.
A large part of working well together requires working
with different personalities and styles within the work
place. These different styles often lead to conflict
rather than an appreciation of the unique gifts and skills
that each personality might bring to a collaborative work
environment. Psychologists and counselors have for decades
used various personality assessments to give them added
information on the general tendencies and communication
strategies of the clients they worked with. I have
especially enjoyed utilizing the more positive and less
clinical assessments such as the FIRO-B, Meyers-Briggs,
and the DISC. However, Dr. Mike Lillibridge has
developed an even more user friendly and powerful personality
assessment in the People Map. The People Map is
quickly completed and easy for all to understand. For
that reason alone, it offers less opportunity to get obfuscated
in jargon and labels than the aforementioned assessments. The
People Map is a very useful and understandable tool for
the client to comprehend and recognize their general personality
type and how it reveals itself in work, family, and social
environments. Imagine how useful it would be to
quickly assess your personality tendencies, and your 'Achilles
heels' as well as gathering the same information for those
you work and live with. The People Map is a tool
that lets you quickly understand your self and others
and how each personality style or tendency has its unique
strengths and necessary attributes. I, for example,
as a Free Spirit/Leader, am an adventurous, innovative
and creative leader who is a motivator and visionary for
those around me. But, I need to surround myself
with people who are more detailed oriented and task oriented
because those are not my strengths. I can learn those
if need be, but I am much more happy and productive if
I realize and utilize the unique strengths of those I
work with. Additionally, understanding my Achilles'
heels, or those areas of potential weakness, allows me
to become aware of tendencies that might undermine my
success or get in the way of successfully relating and
collaborating with those I work with. When one becomes
aware of both one's strengths and areas of potential conflict,
then one can be more sensitive to the ways that other
people view and respond to the environment differently. Just
like learning to use one's left hand (if you are naturally
right-handed) one can become skillful in our weak areas,
if we must. But one can at least use the understanding
of the different personality tendencies to create better
harmony and understanding with the people in their work
and personal life.
The People Map is an incredibly useful and powerful tool
for helping individual and companies understand the various
personalities that comprise their company or business
and it is a fun way to understand your own strengths and
areas for improvement, both in your professional and personal
life. We in the profession of Life Coaching (or
business coaching) find the use of this assessment as
a very valuable addition to our tool box, for understanding
the uniqueness of everyone and in our desire to bring
out the brilliance and excellence in those we work with.
An example of how I have personally used The People Map
with an executive coaching client might prove useful to
show the practicality and power of this unique assessment. Carol
came to me for coaching to improve upon her role as Vice
President of a department with a major international bank. She
was very happy with her work but was having difficulty
with her team. Specifically she was getting word
that they often saw her as a tyrant and that she appeared
aloof at times. That was not her intention, so she
wanted some coaching that would help her be a better manager. I,
of course, told her to be a better manager she would also
need to learn to coach her employees more than supervise
or manage. A good manager brings out the best in
the individual members so that the team works efficiently
and smoothly. As part of my coaching, I told her
about the People Map and asked if she would be willing
to take it and go over the suggestions with me. She
was very willing and had already completed the Myers Briggs
assessment recently as well as a 360-degree assessment
with her staff. I sent her the people map questionnaire
(only 7 questions!) and she was amazed at the report generated
from her data. Carol's profile showed her general
tendencies to be Leader-Task, the most common combination
for managers. As we reviewed the strengths and the
Achilles' heel of her personality type, she was amazed
and how accurate it was and how similar to her Myers-Briggs
profile. But she commented on the user-friendly quality
of this assessment and wanted to give it to her entire
team after we expanded her knowledge of the data for her
own edification.
As a Leader-Task, Carol had many strengths that made
her a great manager. However, to improve on her
stated goals, she learned how to more effectively communicate
with the other 'types' on her team. She also learned to
appreciate each of their unique contributions to the team
as well as potential conflicts that she could address
in coaching with them. As for her own style, she affirmed
that she was results oriented and worked with an attitude
of 'get the job done.' Because of this tendency,
she sometimes could appear driven and resistant to change
or letting go of some control. She also learned
that one of the weaknesses of a strong Leader-Task personality,
she might have difficulty being relaxed and not be able
to 'loosen up.' This struck her as a core understanding
and we began using our coaching in the weeks to come to
focus on:
- Delegating more responsibility to
her staff
- Coaching her team rather than managing
them.
- Finding
opportunities for her to lighten up and be more fun
while maintaining her vision on the results she wanted
the team to achieve.
Carol had also recently taken some training on Emotional
Intelligence and The Workplace and she was beginning to
believe that managers today do need to care about the
humanity of their team and to not just treat them as objects. With
the People Map results she became aware that a potential
weakness for her is overlooking the feelings of others. As
a manager/coach, she could treat her staff as responsible
adults, who also have some emotional needs in the workplace. An
effective team is like a family and relationships can
sometimes manifest personality conflicts. The People
Map can help her whole team understand everyone's unique
strengths, Achilles heels, and how to communicate and
interact with that understanding. Carol eventually
gave the People Map to her whole team and we had two conference
calls to go over the results. They all felt acknowledged
and empowered to working more effectively as a team, and
they all appreciated Carol for her openness to the willingness
to change. |